Jun 18, 2022
In General Discussions
Facua had reported to the Ministry of Consumer Affairs and the consumer protection authorities of the different Spanish autonomous communities that the company had not replaced its 902 number with a free one for the consumer Buy email database. Thus, at the time of checking the company's website in March 2021, the General Directorate confirmed that it was still maintaining this number in its customer service, thus joining others reported in its sector, such as Seur or DHL. . Currently, however, we can verify that the company already offers a 900 number. law-number-900-opt Caser Insurance Again, the service offered by this company belongs to the category of basic services of general interest (financial and insurance) Buy email database. Therefore, since last December it has been obliged to replace its 902 and geographic fixed lines with a 900 number. The General Directorate Buy email database of Consumption of the Balearic Islands proceeded to initiate disciplinary proceedings last April after Facua's complaint. Currently, the company offers a toll-free number for customers in its "Consumer Service" section. Caser Seguros has not been the only one denounced in this sector, since, as we discussed in the previous post, companies such as Línea Directa did not comply with current regulations either. Plasencia Health Area In February of this year, Facua announced that the Plasencia Health Area removed from its website the 901 number that it offered in the appointment service and replaced it with a 900 Buy email database. In this case, the organization had launched a new web page in which said number only appeared for those cases in which users had to make a call to make an appointment. Plus… Asufin denounced last March before the Ministry of Consumer Affairs and the competent bodies of the Autonomous Communities that 88% of the financial and insurance companies that, as we have seen, fall within the category of essential basic services, still continued without offering a number 900 on their customer service Buy email database. He was specifically referring to the insurance companies AXA and Vidacaixa and the credit institutions Banca March, Banco Mediolanum, Cofidis, Deutsche Bank, ING and Kutxabank. As you may have seen, the fact of not offering a free number in your customer service has had numerous consequences in well-known companies that offer essential basic services and do not offer it in general. However, in addition to the legal imperative, as we have already mentioned in other previous posts, 900 numbers can bring numerous advantages to your company Buy email database, such as transmitting an image of a national company, increasing your number of contacts and letting your customers know that they concern you.